FAQ
When will my package arrive?
Once your purchase has been processed, please allow 3-5 business days for your item(s) to be preciously packaged & shipped. Once shipped, you will then be notified with a confirmation & tracking # via email.
What happens if my package arrives damaged?
All packages are insured with purchase. If a package should arrive damaged, it is the customer's responsibility to file a claim with the carrier for compensation.
What is the return/refund policy?
All TDH purchases are final sale. There are no refunds. Feel free to reach out prior to purchasing if you have any questions to ensure that you are 100% satisfied with your order. Please take into consideration that vintage items may have minor imperfections, which makes these pre-loved objects truly unique and contributes to their character.
Do you offer international shipping?
Yes! We are now offering international shipping at checkout.
Do you offer local pickup?
Yes! Select "local pickup" at checkout, and your shipping fee will be waived. We will send you an exact pickup address via email upon your order and arrange a pickup date with you. Please bring your confirmation email and order # with you when you arrive.
"Where did you get your custom curtains, bow, sofa, etc. from?"
We love this Q! We get asked this a lot. If you are interested in having custom curtains or a custom big bow made, or reupholstering your furniture, please email Hannah, head Designer Dahl, at info@thedahlhouse.co for rates and consulting for your custom design inquiries.
What factors into the pricing of your Bows?
Each bow is preciously crafted with attention to detail, ensuring the highest quality for our customers. The price reflects not only the cost of labor but also the time and effort invested in every step of our process.
Firstly, there’s the cost of materials. We spend a significant time sourcing materials to ensure the bows are of premium quality. This includes not only the cost of the materials themselves but also the time spent researching and selecting the best options, as well as any shipping fees associated with acquiring them.
Additionally, creating samples to perfect the design adds to the overall cost. There are overhead expenses to consider, such as the time and costs involved in driving to acquire materials, or attending multiple showrooms to find the right colors/materials.
Packaging is another factor — each bow is carefully packaged to ensure it arrives in pristine condition, which incurs additional expenses (plus marketing).
We conduct thorough market research to ensure our pricing is competitive and reflective of the value offered. Similar hand-made bows are priced within a similar range, further validating the pricing structure (pricing ranges online from $150 for smaller bows — $2,500 on the bigger/higher end). Pricing is fluid though.
Ultimately, the price of our bows is a reflection of the time, skill, and dedication poured into each creation, as well as the expenses associated with running a small business. We strive to provide our Dahls with the best quality and service we can offer, and believe the pricing accurately reflects the value they receive. If you have any further questions or would like more information, please don’t hesitate to ask. We hope this helps!
Do you offer design consulting services?
Yes! Email info@thedahlhouse.co with your info & design inquiries. We are excited to learn about your project & help create your unique dream space.
Do you offer sourcing services?
Yes! Email info@thedahlhouse.co with your info and sourcing inquiries for our sourcing rates & services offered. Let's help you find the dream vintage treasures you've been searching for.
Can I market my products in The Dahl House?