Frequently Asked Q's
Shipping costs are dependent on each object's dimensions/weight/travel distance which will be calculated for you at checkout. Once your purchase has been processed, please allow 3-5 business days for your item(s) to be preciously packaged & shipped. Once shipped, you will then be notified with a confirmation & tracking # via email.
Please keep in mind that shipping times on all orders have been extended due to COVID-19.
All packages are insured with purchase. If a package should arrive damaged, it is the customer's responsibility to file a claim with the carrier for compensation.
PAST INTERNATIONAL DISCLAIMER — In case of the event that your package was returned to our studio, due to incorrect delivery address entered/failed delivery attempts/etc, we will not be issuing refunds. It is up to the buyer to decide whether they wish to attempt a second delivery and pay for the package to be sent out a second time.
We aim to implement sustainable shipping habits as apart of our efforts to preserve this beautiful earth and decrease our carbon footprint. The bulk of our packaging materials are biodegradable & recyclable. Using these alternative sustainable shipping solutions helps make our impact on the environment minimal.
All TDH purchases are final sale. Feel free to reach out prior to purchasing if you have any questions to ensure that you are 100% satisfied with your order.
Please take into consideration that vintage items may have minor imperfections that make these pre-loved objects truly unique and contributes to their character.