FAQ
When will my package arrive?
Once your purchase has been processed, please allow 3-5 business days for your item(s) to be preciously packaged & shipped. Once shipped, you will then be notified with a confirmation & tracking # via email.
What happens if my package arrives damaged?
All packages are insured with purchase. If a package should arrive damaged, it is the customer's responsibility to file a claim with the carrier for compensation.
What is the return/refund policy?
All TDH purchases are final sale. There are no refunds. Feel free to reach out prior to purchasing if you have any questions to ensure that you are 100% satisfied with your order. Please take into consideration that vintage items may have minor imperfections, which makes these pre-loved objects truly unique and contributes to their character.
Do you offer international shipping?
At this time, no - we are only shipping within the US. However. we are working on getting international shipping set up for the future. We will announce this once we have it up and running! We apologize for the inconvenience and thank you Dahls for your understanding & patience.
Do you offer local pickup?
Yes! Select "local pickup" at checkout, and your shipping fee will be waived. We will send you an exact pickup address via email upon your order and arrange a pickup date with you. Please bring your confirmation email and order # with you when you arrive. Local pickup orders are usually available within 2-4 business days, with the exception of the Pink Rose Wine Glasses (these can sometimes take up to a couple weeks to arrive).
"Where did you get your custom curtains, bow, sofa, etc. from?"
We love this Q! We get asked this a lot. Hannah has these special items custom made! If you are interested in having custom curtains or a big bow made, or reupholstering your furniture, please email Hannah, The Dahl House Designer, at hannah@thedahlhouse.co for rates for your custom design inquiries.
Do you offer design consulting services?
Yes! Email hannah@thedahlhouse.co with your info & design inquiries. We are excited to learn about your project & help create your unique dream space.
Do you offer sourcing services?
Yes! Email hannah@thedahlhouse.co with your info and sourcing inquiries for our sourcing rates & services offered. Let's help you find the dream vintage treasures you've been searching for.
Can I market my products in The Dahl House?